Reactivate suspended projects

If you have bills past due and didn’t set up a payment method, you may receive this error when trying to log in to the console:

ERROR

Project suspended, access prohibited

Reactivate a suspended project

To get access to the project again, open a support case by emailing support@aiven.io with the following information:

• Your full name

• Name of the project

• Email address associated with the account

After you regain access, you can provide a payment method to avoid this issue in the future.